Ethical Guidelines are intended to provide guidance to members of the Home Care
Association of America when making ethical decisions in business practice and
members have adopted the following core values as they relate to providing
private duty home care services.
Client Rights and Responsibilities
agencies have the responsibility to develop, adopt and observe client rights
and responsibilities in a manner necessary to contribute to ethical behavior
client has a right to:
a complaint without retaliation
free from abuse, discrimination and exploitation
advance notice of charges and billing practices
treated with dignity and respect
in the development of the plan of care
services without repercussions
privacy and protection of confidentiality
informed in advance of changes in care
Relationship to Other Provider Agencies
agencies are committed to working together with other health care providers,
professionals and facilities in an effort to provide quality care.
Responsibility to HCAOA
will commit to abide by all applicable federal and state laws, rules,
regulations, professional codes, standards and guidelines.
should participate and contribute knowledge, experience, and talents to HCAOA
in order to foster a dynamic, progressive organization that benefits all
members professionally and advances the quality of home care services.
should comply with fiscally sound business practices by exhibiting integrity,
honesty and transparency with all financial operations.
Marketing and Customer Relations
Marketing and sales information
including oral statements and written material distributed to clients,
customers, families, referral sources or to the general public will reflect
appropriate and accurate information regarding the care and services member
agencies are capable of providing in accordance with state and federal laws and
subscribe to treating employees with respect and dignity and will adhere to
state and federal guidelines in their employment practices. They will foster an atmosphere free from
intimidation, abuse, harassment and discrimination.
will have written personnel policies available to all employees with ongoing
supervision, support and evaluation of all employees.
Ethical Guidelines shall be reviewed as needed upon direction of the HCAOA
Board of Directors.
Ethical Guidelines were approved by the HCAOA Board of Directors on July 17, 2013.
These guidelines are not considered to be
comprehensive or exhaustive. Under no
circumstances should any guideline be interpreted or construed as establishing
a minimum standard of any obligation of an agency, its employees or agents, to
another person(s). Nor is it the intent
of the HCAOA, or its members in adopting these guidelines to create any
enforceable rights, contractual or otherwise, in any person.